Health and Social Service Complaints

To assist in people's complaints regarding Quebec's health and social services, a Center to Assist and Guide Users with Complaints has been designated in each region of Quebec.  The Centre's role is to help the service user throughout the complaint process.

Health and Social Services Ombudsman

This is the first step in filing a complaint. The Health and Social Services Ombudsman examines complaints about institutions or regional boards to ensure that the rights of its users are respected.

Québec Ombudsman

You may also file a complaint with the Québec Ombudsman if you feel you have been wrongfully treated by a department or agency of the Québec government. This page tells you how and where to file your complaint.

1-800-463-5070

If the results from this action are not satisfactory, it is also possible to go to the Protecteur des Usagers.